Connection Stability and Photon Network

Note

If you are experiencing random disconnections on headsets or in the Manager app, we recommend setting a fixed Photon region that matches the closest server to your location.

Tip

For establishments operating in Mainland China, it is recommended that the fixed region is configured to Hong Kong (hk) or Japan (jp), based on which server is nearest to your location.

• The networking solution uses the Photon engine, which requires a persistent internet connection.
• Gameplay data is synced locally over your network — all devices must be on the same router.
• When you start a session, a connection is established with a Photon server.
• The app will try to automatically connect to the best region (default: Auto).
• However, in some cases (e.g., when using VPNs), Auto may not select the optimal region — which is why you can manually set a fixed region.

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Setting Photon fixed region

1. Open App Settings from the Main Menu (cannot be changed while a session is running).

2. Go to the Network tab.

3. Set Photon Fixed Region to the closest location to your venue.

   

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Preview current region setting

You can check which region you are connected to while the session is running:

• From Session View

  

• From App Settings (in-session)

  

  

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Available regions

Region	Hosted in	Code
Asia	Singapore	asia
Australia	Sydney	au
Canada, East	Montreal	cae
Europe	Amsterdam	eu
Hong Kong	Hong Kong	hk
India	Chennai	in
Japan	Tokyo	jp
South America	Sao Paulo	sa
South Korea	Seoul	kr
Turkey	Istanbul	tr
United Arab Emirates	Dubai	uae
USA, East	Washington D.C.	us
USA, West	San Jose	usw
USA, South Central	Dallas	ussc